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Syncology Website Terms of Use

  1. What these terms cover

These terms govern use of the Syncology website at syncology.app and the pages, forms, documentation, and other content we make available there (the “Site”). The Site is operated by Syncology, Inc., an Illinois corporation with its principal office at 10 South Riverside Plaza, Suite 875, Chicago, Illinois 60606 (“Syncology,” “we,” “us”).

By accessing or using the Site you agree to these terms. If you do not agree, do not use the Site. If you use the Site on behalf of an organization, you represent that you are authorized to bind that organization, and “you” means both you and that organization.

  1. What these terms do not cover

These terms do not govern use of the Syncology platform. Access to and use of the platform is governed by the Master Syncology License Agreement and the applicable Order Form, together with the Policies and other documents incorporated into that agreement, including the Security Policy, Service Level Agreement, Support Policy, AI Acceptable Use Policy, and, where applicable, the Data Processing Addendum and Business Associate Agreement (the “Customer Agreement”). If these terms conflict with the Customer Agreement with respect to the Offerings, the Customer Agreement controls.

These terms are not one of the Policies published at https://syncology.app/legal and are not incorporated into the Customer Agreement.

Nothing on the Site is an offer capable of acceptance. No subscription, price, discount, service level, security commitment, or roadmap obligation arises from the Site. Commitments to a customer are made only in the Customer Agreement and a signed Order Form.

  1. Privacy and cookies

How we handle personal information in connection with the Site is described in the Syncology Privacy Notice at https://syncology.app/legal/privacy. Our use of cookies and the choices available to you are described in that notice.

  1. Permitted use

We grant you limited, revocable, non-exclusive, non-transferable permission to access and view the Site for your own informational and business evaluation purposes. You may print or download a reasonable number of pages for internal reference provided you do not remove any proprietary notice. No other right is granted, by implication or otherwise.

  1. Things you agree not to do

You will not:

  • access the Site by automated means, including scraping, crawling, harvesting, or systematic retrieval of content, other than indexing by a search engine that honors the instructions published on the Site;
  • use the Site, or content taken from it, to train, fine tune, or evaluate a machine learning or generative artificial intelligence model;
  • publish or disclose any benchmark or performance result relating to the Syncology platform derived from documentation, a demonstration, or evaluation access obtained through the Site;
  • copy, republish, frame, mirror, or sell content from the Site, or use it to develop a competing or substantially similar product or service;
  • probe, scan, or test the vulnerability of the Site or any related system, or breach or circumvent any authentication, rate limiting, or other security measure;
  • interfere with the operation of the Site, including by introducing malicious code or placing an unreasonable load on our infrastructure;
  • submit false or misleading information, or another person’s contact information without permission, through any form on the Site, or impersonate any person or organization;
  • use the Site to send unsolicited commercial messages or to collect contact information for that purpose; or
  • use the Site in violation of applicable law or in a way that infringes the rights of anyone else.
  1. Forms, demonstrations, and evaluation access

When you complete a contact, demonstration, or similar form, you agree that the information you submit is accurate and that we may contact you about Syncology products. Please do not submit confidential information, personal information about other people, or regulated data such as protected health information or cardholder data through a form on the Site or in a demonstration environment.

Where we provide access to a demonstration, sandbox, trial, or beta environment, that access is for internal evaluation only, is provided at no charge and on an as is basis, and may be changed or withdrawn at any time. Do not place production or regulated data into an evaluation environment, and expect that data entered into one may be deleted without notice. If you hold a Customer Agreement, access to Trials and Betas is governed by Section 14 of the Master Syncology License Agreement rather than by this section.

  1. Credentials

If we issue credentials for any part of the Site, keep them confidential, do not share them, and tell us promptly at syncology@scalesology.info if you believe they have been compromised. You are responsible for activity carried out under your credentials.

  1. Our intellectual property

The Site and its content, including text, graphics, layout, documentation, logos, and software, are owned by Syncology or its licensors and are protected by copyright, trademark, and other laws. “Syncology” and our logos and product names are our trademarks. You may not use them without our prior written permission, other than to refer to Syncology accurately in ordinary descriptive use. Third party marks shown on the Site belong to their respective owners, and their appearance does not imply any endorsement or affiliation.

  1. Feedback

If you send us ideas, suggestions, or other feedback about Syncology, the Site, or our products, you grant us a perpetual, irrevocable, worldwide, royalty free license to use that feedback for any purpose without restriction, attribution, or compensation. We will not treat feedback as confidential. Please do not send us feedback you are not free to share or that contains a third party’s confidential information.

  1. Third party links and resources

The Site may link to third party websites, content, and services, including scheduling, analytics, and social platforms. We do not control them, do not endorse them, and are not responsible for them. Your use of a third party site or service is governed by that party’s own terms.

  1. Information published on the Site

Content on the Site, including product descriptions, documentation, benchmarks, customer examples, and statements about future functionality, is provided for general information. Product capability changes over time, and a description of planned or anticipated functionality is not a commitment to deliver it. Nothing on the Site is legal, regulatory, tax, security, or compliance advice, and a reference to a framework or law such as NIST SP 800-37, HIPAA, or a state privacy statute is not a substitute for your own assessment.

  1. No warranty

THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNCOLOGY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR FREE, OR SECURE, OR THAT THE CONTENT ON IT IS ACCURATE OR CURRENT.

  1. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNCOLOGY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SITE. SYNCOLOGY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SITE AND THESE TERMS WILL NOT EXCEED ONE HUNDRED DOLLARS ($100).

These limits apply regardless of the theory of liability and even if a limited remedy fails of its essential purpose, and they do not apply to liability that cannot be limited under applicable law. Liability relating to the Syncology platform is governed by the customer agreement, not by this section.

  1. Indemnity

You will defend, indemnify, and hold harmless Syncology and its officers, directors, employees, affiliates, and contractors from any claim, loss, liability, or expense, including reasonable attorneys’ fees, arising out of your use of the Site in breach of these terms, in violation of law, or in violation of the rights of another.

  1. Suspension and termination of access

We may change, suspend, or discontinue any part of the Site at any time. We may also block or terminate your access to the Site at our discretion, including where we believe you have breached these terms. Sections that by their nature should survive termination will survive, including Sections 8, 9, 12, 13, 14, 16, 17, and 20.

  1. Copyright complaints

If you believe content on the Site infringes your copyright, send a notice under the Digital Millennium Copyright Act to syncology@scalesology.info or to the address in Section 21, including the elements required by 17 U.S.C. 512(c)(3). We will respond as the Act requires, and we may remove the content and terminate access for repeat infringers.

  1. Governing law and disputes

These terms are governed by the laws of the State of Illinois, without giving effect to Illinois choice of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Any litigation arising out of or relating to the Site or these terms will be brought solely in the state or federal courts for Cook County, Illinois. You consent to the personal jurisdiction of those courts and agree not to bring any claim in another forum or to assert that those courts are an inconvenient forum or lack jurisdiction. Neither you nor Syncology may bring a claim or action, regardless of form, arising out of or relating to the Site more than twelve (12) months after the claim or cause of action arose.

  1. Export controls and government users

You may not access or use the Site from a country or region subject to comprehensive United States sanctions, and you represent that you are not a person with whom United States persons are prohibited from dealing. Any software or documentation made available through the Site is a commercial item under 48 C.F.R. 2.101, and United States government users receive only the rights granted in these terms.

  1. Changes to these terms

We may update these terms by posting a revised version at the address above and changing the effective date. Your continued use of the Site after an update means you accept the revised terms, so please review them when you visit.

  1. General

These terms are the entire agreement between you and Syncology regarding the Site and replace any prior understanding about it. If a provision is held unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will stay in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these terms. We may assign them to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets. These terms do not create any agency, partnership, employment, or joint venture relationship, and they create no third party beneficiary rights. Headings are for convenience only.

  1. How to contact us

Scalesology

Attention: Syncology Legal

10 South Riverside Plaza, Suite 875

Chicago, Illinois 60606

Email: syncology@scalesology.info